When booking with a gift voucher the voucher will effectively become the deposit. If a client is a no show or doesn't give 24 hours notice to cancel, they will forfeit 50% of the treatment costs.

If you need to cancel your appointment, the following will apply:

Less than 24 hours’ notice or no-shows: the 50% deposit is forfeited.

Please note: arriving 15 minutes after your appointment start time will be considered a no-show.

At least 24 hours’ notice: the 50% deposit will be fully refunded or added as a credit to your next
appointment.

Please note: we have updated our text reminders to be sent to clients 48 hours prior to an appointment to allow sufficient time for any cancellations.

We provide a one-time cancellation fee waiver for extenuating circumstances.

We also offer a one-time rescheduled appointment waiver, when treatments are booked within 7 days of the original cancellation.

If we need to reschedule your appointment with less than 24 hours’ notice, no fees will apply. Clients will receive priority rebooking or a full refund, as desired.

Group bookings require 48 hours’ notice for cancellation. Failure to cancel within this time will result
in a 50% charge of the total appointment cost.

We strongly encourage clients to rebook their appointments to:

• Ensure your preferred therapist, time, and day.

• Help support the smooth operation & staffing of our small business

• Ensure treatment consistency & maximise skincare results